Phone system

Navigate to Settings on the top right of the page.

To start using the phone system, click the Connect button in the center of the page.

To purchase a new phone number click on Buy new phone number tab.

In situations where you need to apply multiple filters across different fields, RunSensible allows you to combine several criteria simultaneously.

The Extensions in RunSensible allows you to create and manage internal extensions assigned to different users.

Each extension has two key configuration options: Forward Config and SIP Setting.

This option allows you to set up call forwarding rules. If the assigned user is unavailable, the system can forward incoming calls to another number or user.

The SIP Settings window displays fields needed to configure a SIP connection for an extension. This configuration allows the extension to connect to VoIP devices.

The Working Hours feature allows you to control when calls are accepted, routed, or blocked based on predefined schedules.

In addition to defining daily schedules, you can also add blocked-off dates for holidays or special events.

Call Groups allow incoming calls to be directed to multiple team members under a shared extension, ensuring efficient call handling by routing calls to the first available member or distributing them across a team.

To manage announcements, click the Announce button from the Phone System Dashboard. This opens the Announcements page, where you can view a list of existing announcements.

To access your pickup calls, click the Call Pickup tab from the Phone System Dashboard.