Every customer support system has a pipeline. The pipeline is the process your company and customer go through, from the moment the customer issues a support ticket until the problem is resolved. Before issuing a support ticket on RunSensible, create your support pipeline.
Start by clicking on Settings located on the top right side of your screen.
Under Support Ticket, click on Support Ticket Pipeline.
You can use the default pipeline or add your own.
Give the pipeline a name, and click on Add.
Click on Stages to modify the pipeline.
Add and remove stages based on your company regulations.
You can also give each step text and background colors to differentiate them.
When you’re done, click on Save.
The last thing you need to do is click on Set As Default.