Your customer support team will now be more efficent than ever! RunSensible has a whole category dedicated to customer support tickets. You and every team member from your support department can issue a support ticket and track it until the customer is happy.
Create a Support Ticket
Once a customer reports an issue or asks a question, you should issue a support ticket. Support tickets can be tracked and are a good source of information to know how much progress has been made on any problem, and, of course, to fix it. Let’s create a support ticket together.
Support Ticket Sources
You can assign sources to support tickets. This way, you’ll know where your customers are more comfortable contacting your support agents. This is crucial information because it helps you understand what channels can become your ultimate customer support channels and which you can even eliminate.